RMA Request

  • Note: Please provide a detailed description of the problem including all front panel settings and battery being charged/discharged.

Shipping Instructions

The following documentation must accompany a unit being returned for repair:

  • Copy of this Return Authorization Form
  • Your Purchase/Repair Order

The following documentation is optional but will assist with your repair:

  • Any failure or performance reports
  • Detailed information regarding failure, including circumstances and variables
  • Any other information you feel is relevant to the repair of your unit

Please ship your unit prepaid and insured to:

33 Higginbotham Rd
Gladesville
NSW 2111
Australia

Upon submitting this form you will receive an email with your RMA information. Please print the email and include it with your equipment.